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CONTACT.TXT
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CONTACTING MCAFEE AND NETWORK ASSOCIATES
September 2001
This file is best viewed in Courier font
to properly display special characters for
various languages.
_______________________________________________
WHAT'S IN THIS FILE
- About McAfee and Network Associates
- Technical Support
- Customer Service
- Download Support
- AVERT Anti-Virus Research Site
- Reporting a Problem
- Network Associates Offices Worldwide
- Finding a Reseller
_______________________________________________
ABOUT MCAFEE AND NETWORK ASSOCIATES
On December 1, 1997, McAfee Associates merged
with Network General Corporation, Pretty Good
Privacy, Inc., and Helix Software, Inc. to form
Network Associates, Inc. The combined Company
subsequently acquired Dr Solomon's Software,
Trusted Information Systems, Magic Solutions,
and CyberMedia, Inc.
A January 2000 company reorganization formed
four independent business units, each concerned
with a particular product line. These are:
- Magic Solutions. This division supplies the
Total Service desk product line and related
products
- McAfee. This division provides the Active
Virus Defense product suite and related
anti-virus software solutions to corporate
and retail customers.
- PGP Security. This division provides
award-winning encryption and security
solutions, including the PGP data security
and encryption product line, the Gauntlet
firewall product line, the WebShield
E-ppliance hardware line, and the CyberCop
Scanner and Monitor product series.
- Sniffer Technologies. This division supplies
the industry-leading Sniffer network
monitoring, reporting, and analysis utility
and related software.
Network Associates continues to market and
support the product lines from each of the
independent business units. You may direct all
questions, comments, or requests concerning the
software you purchased, your registration
status, or similar issues to the Network
Associates Customer Service department at the
addresses or phone numbers listed in this file.
________________________________________________
TECHNICAL SUPPORT
For agent assisted technical support, please visit
http://www.mcafeehelp.com. Our support web site offers
24-hour access to solutions to the most common support
requests in our easy-to-use 3 step Answer Wizard.
Additionally, you may use our advanced options,
which include a Keyword Search and our Help Tree, which
have been designed with the more knowledgeable user
in mind. If a solution to your problem cannot be
found, you may also access our 24-hour FREE Chat Now!
and Email Express! options. Chat and E-mail will enable
you to quickly reach our qualified support engineers,
through the internet, at no cost.
Phone support information can also be obtained
from our self-help web site at www.McAfeeHelp.com.
________________________________________________
CUSTOMER SERVICE
McAfee is famous for its dedication to customer
satisfaction. We have continued this tradition by
making our site on the World Wide Web a valuable
resource for answers to your questions about McAfee
Consumer Products. We encourage you to visit us at
http://www.McAfee-at-Home.com and make this your first stop
for all of your product support needs.
For a complete list of customer support telephone
numbers and addresses, please refer to the Product
Support Appendix of your "Getting Started" guide.
________________________________________________
DOWNLOAD SUPPORT
To download files, visit the McAfee Consumer
Products Division download site:
http://www.mcfee-at-home.com/download.default.asp
________________________________________________
AVERT ANTI-VIRUS RESEARCH SITE
To see the latest information about emerging
virus threats, submit samples of potentially
infected files, and download updated scanning
engine files, EXTRA.DAT files, and similar
anti-virus software for testing, visit the
AVERT research site at:
http://www.mcafeeathome.com/naicommon/avert/avert-research-center/default.asp
________________________________________________
REPORTING PROBLEMS
If you find any problems with your McAfee
product, please take a moment to review the
product's README.TXT file. It includes
detailed information on all Known Issues.
If you find any feature that does not appear
to function properly on your system, or if
you believe an application would benefit
greatly from enhancement, please contact
Network Associates or one of its resellers
with your suggestions or concerns.
________________________________________________
NETWORK ASSOCIATES OFFICES WORLDWIDE
Send correspondence to any of the following
Network Associates locations.
United States:
Network Associates Customer Service
13465 Midway Road
Dallas, TX 75244
USA
Phone: (972)308-9960
Network Associates offices outside the United
States:
Network Associates Australia
Level 3
40 Miller Street
North Sydney, 2060 NSW
Australia
Phone: +61-2-9761-4200
Fax: +61-2-9761-4499
Network Associates Austria
Pulvermeuhlstrasse 17
Linz, Austria
Postal Code A-4040
Phone: +43-732-757-244
Fax: +43-732-7572-4420
Network Associates Belgique
BDC Heyzel Esplanade, boεte 43
1020 Bruxelles
Belgique
Phone: +32-2-478-1029
Fax: +32-2-478-6621
Network Associates do Brasil
Rua Geraldo Flausino Gomez 78
Cj. - 51 Brooklin Novo - Sπo Paulo
SP - 04575-060 - Brasil
Phone: +55-11-5505-1009
Fax: +55-11-5505-1006
Network Associates Canada
139 Main Street, Suite 201
Unionville, Ontario
Canada L3R 2G6
Phone: +1-905-479-4189
Fax: +1-905-479-4540
Network Associates
People's Republic of China
Room 913, Tower B
Full Link Plaza
No. 18 Chao Yang Men Wai Avenue
Beijing
People's Republic of China 100020
Phone: +86-10-6538-3399
Fax: +86-10-6588-5601
Network Associates Denmark
Lautruphoej 1-3
2750 Ballerup
Danmark
Phone: +45-70-277-277
Fax: +45-44-209-910
NA Network Associates Oy
Mikonkatu 9, 5. krs.
00100 Helsinki
Finland
Phone: +358-9-527-070
Fax: +358-9-5270-7100
Network Associates France S.A.
50 Rue de Londres
75008 Paris
France
Phone: +33-1-4490-8737
Fax: +33-1-4522-7554
Network Associates GmbH
Ohmstra▀e 1
D-85716 Unterschlei▀heim
Deutschland
Phone: +49-89-370-700
Fax: +49-89-3707-1199
Network Associates Hong Kong
14th Floor, Plaza 2000
2-4 Russell Street
Causeway Bay, Hong Kong
Phone: +852-2892-9500
Fax: +852-2832-9530
Network Associates Srl
Centro Direzionale Summit
Palazzo D/1
Via Brescia, 28
20063 - Cernusco sul Naviglio (MI)
ITALY
Phone: +39-02-926-501
Fax: +39-02-9214-1644
Network Associates Japan, Inc.
Shibuya Mark City West 20F
1-12-1 Dougenzaka, Shibuya-ku
Tokyo 150-0043, Japan
Phone: +81-3-5428-1100
Fax: +81-3-5428-1480
Network Associates Latin America
1200 South Pine Island Road, Suite 375
Plantation, Florida 33324
United States
Phone: +1-954-577-4290
Fax: +1-954-236-8031
Network Associates MΘxico
AndrΘs Bello No. 10
4o. Piso
Col. Polanco
MΘxico D.F. C.P. 11560
Phone: +52-5-282-9180
Fax: +52-5-282-9183
Network Associates International B.V.
Gatwickstraat 25
1043 GL Amsterdam
The Netherlands
Phone: +31-20-586-6100
Fax: +31-20-586-6101
Network Associates Philippines
Unit 1717 Herrera Tower
No 98 Herrera Street
Salcedo Village, Makati City
Philippines 1200
Phone: +63-2-817-4106
Fax: +63-2-817-4112
Network Associates Portugal
Av. da Liberdade, 114
1269-046 Lisboa
Portugal
Phone: +351-21-340-4543
Fax: +351-21-340-4596
Net Tools Network Associates South Africa
Hawthorne House
St. Andrews Business Park
Meadowbrook Lane
Bryanston, Johannesburg
South Africa 2021
Phone: +27-11-700-8200
Fax: +27-11-706-1569
Network Associates South East Asia
78 Shenton Way
#29-02
Singapore 079120
Phone: +65-222-7555
Fax: +65-222-7555
Network Associates Spain
Orense 4, 4a Planta.
Edificio Trieste
28020 Madrid
Spain
Phone: +34-91-418-8500
Fax: +34-91-556-1404
Network Associates Sweden
DatavΣgen 3A
Box 596
S-175 26 JΣrfΣlla
Sweden
Phone: +46-8-5808-8400
Fax: +46-8-5808-8405
Network Associates AG
Baeulerwisenstrasse 3
8152 Glattbrugg
Switzerland
Phone: +41-1-808-9966
Fax: +41-1-808-9977
Network Associates International Ltd.
227 Bath Road
Slough, Berkshire
SL1 5PP
United Kingdom
Phone: +44-1753-217-500
Fax: +44-1753-217-520
________________________________________________
FINDING A RESELLER
To locate a reseller nearest you, visit the
McAfee website:
http://www.mcafeeb2b.com/naicommon/
partners/tsp-seek/intro.asp